Reports, Compliance
& Regulatory Oversight
Committed to full transparency in our operations, financial reporting, and regulatory compliance. View our annual reports, rate case history, and environmental compliance data
PSC Regulated
Florida Public Service Commission oversight
EPA Compliant
Meeting all federal water quality standards
SJRWMD Certified
Water management district compliance
Annual Reporting
Transparent financial and operational data
2020 Revenue Summary
Transparent reporting of our utility operations and financial performance across all service categories
Potable Water
2020 Annual Revenue
Non-Potable Water
2020 Annual Revenue
Wastewater
2020 Annual Revenue
Service Connection Breakdown
Rate Case History & Process
Our rates are established through a transparent regulatory process overseen by the Florida Public Service Commission
Understanding Rate Cases
Rate cases are formal proceedings before the Florida Public Service Commission where utility rates are reviewed and established. This process ensures rates are fair, reasonable, and sufficient to maintain reliable service while allowing for necessary infrastructure investments.
Comprehensive Review
Detailed analysis of operating costs and infrastructure needs
Public Participation
Customer hearings and opportunities for public input
Independent Oversight
PSC review ensures rates balance customer and utility needs
PSC Oversight
The Florida Public Service Commission provides comprehensive regulatory oversight of our operations. This independent state agency protects customer interests while ensuring utilities can maintain safe, reliable service.
Key Oversight Areas
- Rate structure and pricing approval
- Service quality and reliability standards
- Financial reporting and accountability
- Customer complaint resolution
- Infrastructure investment planning
Current Rate Information
For detailed information about current rates, rate schedules, and billing structures, please visit our customer resources page or contact our office.
View Rate SchedulesProtecting Our Environment
Committed to exceeding environmental standards and protecting Florida's precious water resources
Our Environmental Commitment
Operating within the SJRWMD Water Resource Caution Area requires enhanced environmental stewardship. We take this responsibility seriously, implementing conservation programs and sustainable practices that go beyond regulatory requirements.
Water Quality Monitoring
Continuous testing and monitoring to ensure all water quality parameters meet or exceed EPA and Florida DEP standards
Wastewater Treatment Excellence
Advanced treatment processes that protect public health and prevent environmental contamination
Conservation Programs
Active initiatives to reduce water consumption and promote efficient use across our service area
Daily Testing
Comprehensive water quality analysis performed every day
100% Compliance
Meeting all federal and state environmental standards
Annual Reports
Consumer Confidence Reports published yearly
SJRWMD Certified
Operating under water management district oversight
Our Commitment to Transparency
We believe in open communication and accountability to our customers and regulatory agencies
Public Records
All rate cases, financial reports, and compliance documents are public record and available for review
Customer Communication
Regular updates on service changes, rate adjustments, and important operational information
Open Feedback
We welcome customer input and maintain open channels for questions, concerns, and suggestions
Questions About Our Operations?
We're committed to transparency and accountability. Contact us for more information about our compliance, rates, or operations